To keep a competitive business and attract clients, hotel businesses need to be more attentive to the requirements of guests. Knowing the specific and diverse desires of international travellers is paramount to providing world-class accommodation and services.
When you have this knowledge, you can create creative approaches that set you apart from rivals and provide guests with an excuse to discuss and become repeat customers of your hotel.
Listed below are a few ways you can set a higher benchmark for hospitality when global visitors come to stay:
1. Give guests command over your new culture
Rather than telling guests what they’ll encounter when they visit your resort, make them shape the leadership of the stay. By extension, this may also help bring about a brand image and possibly enhance the standing of your resort. To do this, You must empower a social, romantic, and networked environment where there’s a continuous buzz around the house. Consider these hints:
Repurpose spaces:
Rather than an ordinary hallway, why not apply a miniature art instalment as guests ramble your resort?
Facilitate positive connections within the company culture:
Have opportunities for interaction and fun by holding a games or karaoke night where they could win prizes like free drinks or amenity discounts. This stimulates a social and fun atmosphere for guests and staff alike. Also foster a safe and rewarding work environment for employees, of staff love coming to work, this will translate to a positive experience for customers.
Produce a societal network:
A Facebook group unique to the guests staying in your property will promote media, meet-ups along with a social setting for visitors that do not need to be cooped up in their rooms when they are not out and about. You should always gear actions towards giving your guests an opportunity to socialise with one another and your employees. Social media also provides a platform for guests to leave reviews and comments for others to see. Ensure your business website design is interactive and straightforward so guests can easily navigate and join in on the organised activities posted. Integrate an online shopping system so guests can pre-book stays and other services at ease.
2. Emphasise the production of invaluable resort experiences
Do not be afraid to experiment to ensure you’re continually presenting a new experience for your guests. Travellers more value experiences over substances or merchandise so that you ought to enable them to optimise their stay.
By way of example, some guests might prefer a downstairs space, after Breakfast, or 24-hour fitness centre accessibility. Supplying these options can make the guest feel as though they have had a lovelier stay.
You can also offer guests a more lasting experience by providing add-on experiences such as a luxury day spa with a range of treatments or unique adventures such as an oyster farm tour in Tasmania if that is a local specialty of your region.
3. Produce flexible and one of a kind property spaces for long-term guests
You might want to pay closer attention to all those guests that reserve for longer lengths of time, see often, or need more flexibility compared to the typical traveller. Most frequently this group is going to be overrun by business travellers or families.
If you’re targeting those passengers, you will need to foster an environment which promotes play, work, and comfort. Additionally, it is essential to remember you do not need to maintain the core of your destination, however in which your guests would like you to become. For example, many business travellers like a resort that’s proximity to the airport.
Spaces inside the resort, for example, under-utilised shared areas, might be changed into co-working regions or retail regions for neighbourhood activities. Designing the resort for a pair of interconnected spaces, rather than just one centralised hub, provides guests more flexibility and choice about how they like their stay.
4. Adopt the advantages of your properties destination
Demonstrating cultural awareness and sensitivity in your Resort will rejuvenate local and global travellers alike. Guests are searching for meaningful ways to participate with the local flavour of the destination so that you may wish to help them do that by integrating it in your premises.
Here are some things you can do at your resort:
- Open area for a farmer’s market or other related actions
- Collaborate with other companies to promote items such as educational forums, public events, and exhibitions
- Contain the work of local designers, artists, and artisans in the areas of the resort
This will increase the credibility of your resort and make guests wish to spend more time there, providing you with a chance to earn more revenue.